ABOUT US
My first job was as a hotel reception manager.
Identity and account management, preparing knowledge base and process documentation, and onboarding new team members to set them up for success in their roles.
Spending quality time with my family and friends, traveling, and sightseeing.
Techno and rock music
Game of thrones
Youtube app
Junior System Administrator at the Faculty of Physics, Sofia University
As the Managing Director of FacIT FixIT, I lead a team dedicated to simplifying IT challenges through tailored support and infrastructure engineering services. By offering managed service desk solutions, IT support, and strategic consulting, we ensure smooth operations, aligning technology with business needs to deliver efficiency, quality, and cost savings.
Krav Maga, Gardening, Portrait photography
Pink Floyd
Todoist & Hevy
IT Service desk
As IT Service desk, I provide technical support to customers on site and remotely. I work towards customer satisfaction and with ability to repair, reinstall and troubleshot technologies like phones, computers, printers, and Software they may be having trouble with.
Music
Afro Music
American got talent
IT Executive
- Manage Help Desk tickets in a timely manner
- Respond to customer issues via phone, email and computer chat
- Provide customer assistance.
- Document customer interactions
- Run diagnostics to resolve customer reported issues
- Escalate issues to the next Tier with next level of difficulty
- Install, make changes and repair computer hardware and software
- Follow-up with customers to ensure issues are resolved
Gardening, reading books, Cover poetry learning scientific facts, singing
Folk, Jazz, Ballads, Blues, Funk, World Music
Documentary, Cartoon
WhatsApp, Facebook
Account Manager Wholesale for Jewellers and Goldsmiths
- Support and maintenance of existing customers and acquisition of new customers
- Development and implementation of sales strategies
- Negotiation of offers and contracts with customers
- Identification of customer needs and tailor-made solutions
- Collaboration with technical teams to implement customer projects
- Preparation and presentation of sales documents and technical solutions
Football, tennis, skiing and mountain hiking with my dog
Rock, Pop
Sportschau