Skip to main content Skip to page footer

ABOUT US

Jörg Hesselink

CEO

IT System Administrator

Leading the company to success

Cycling, Football, Technology, Camping

Die Toten Hosen

The Voice of Germany

Google Maps

Sigmar Huwer

Service Delivery Manager

Started in 2005 with an IT infrastructure apprenticeship 

Interface to the customer and from customer to us. Ensure we fullfill customer needs within given contract parameters and find solutions to make the customer happy 

Family and Nature

Rock, not a single artist

LOL (Amazon prime)

Saman Fallahi

IT Support Europe

Front-End developer

I'm responsible for the IT stuff in the company. I take care of computer systems and support the employees with their technical problems. 

Sports, reading books, hiking

Michael Jackson, Adam Sandler

TV Total

Spotify

Nikola Naidenov

Service Desk Team Lead

My first job was as a hotel reception manager. 

Identity and account management, preparing knowledge base and process documentation, and onboarding new team members to set them up for success in their roles.

Spending quality time with my family and friends, traveling, and sightseeing.

Techno and rock music

Game of thrones

Youtube app

Ivan Nachkov

Managing Director

Junior System Administrator at the Faculty of Physics, Sofia University

As the Managing Director of FacIT FixIT, I lead a team dedicated to simplifying IT challenges through tailored support and infrastructure engineering services. By offering managed service desk solutions, IT support, and strategic consulting, we ensure smooth operations, aligning technology with business needs to deliver efficiency, quality, and cost savings.

Krav Maga, Gardening, Portrait photography

Pink Floyd

Todoist & Hevy

Oluwatosin Michael Adeniyi

IT Service Desk/customer Service

IT Service desk 

As IT Service desk, I provide technical support to customers on site and remotely. I work towards customer satisfaction and with ability to repair, reinstall and troubleshot technologies like phones, computers, printers, and Software they may be having trouble with. 

Music

Afro Music

American got talent

Instagram

Pabitra Das

IT Support Analyst

IT Executive

  • Manage Help Desk tickets in a timely manner
  • Respond to customer issues via phone, email and computer chat
  • Provide customer assistance.
  • Document customer interactions
  • Run diagnostics to resolve customer reported issues
  • Escalate issues to the next Tier with next level of difficulty
  • Install, make changes and repair computer hardware and software
  • Follow-up with customers to ensure issues are resolved

Gardening, reading books, Cover poetry learning scientific facts, singing

Folk, Jazz, Ballads, Blues, Funk, World Music

Documentary, Cartoon

WhatsApp, Facebook

Shehab Uddin

IT site support

E-commerce account executive

I provide hardware and software support for users in northern Europe.

Football, playing FIFA, extreme sports and hiking

Italian soft rock and EDM

Star wars

Youtube Music and Quora

Erik Schneider

IT Service Management Expert

IT Desktop, Server and Network support engineer

Helping our customers to optimize their IT services and processes through consulting and implementation of technology.

Hiking, Retro Computing

Manowar, 80‘ & 90’s HardRock

Mainly documentaries on Discovery Channel

Finanzguru

Sascha Gutheil

Account Manager

Account Manager Wholesale for Jewellers and Goldsmiths

  • Support and maintenance of existing customers and acquisition of new customers
  • Development and implementation of sales strategies
  • Negotiation of offers and contracts with customers
  • Identification of customer needs and tailor-made solutions
  • Collaboration with technical teams to implement customer projects
  • Preparation and presentation of sales documents and technical solutions

Football, tennis, skiing and mountain hiking with my dog

Rock, Pop

Sportschau

WhatsApp

Nicola Hristov

Service Desk Analyst

Office Technical Support Internship

Troubleshooting various issues within the Windows and Office ecosystems, as well as end-user hardware and software.

Video games, Sci-fi and fantasy literature, board games.

All kinds of metal, Depeche Mode

Battlestar Galactica

Discord

Andreano Maxouti

Service Desk Analyst

Call center agent.

Assisting users with everyday issues from hardware to software.

Football player

Guns and Roses / Robert Downey Jr.

Breaking Bad

Steam

Antoan Atanasov

Service Desk Engineer

Corporate: Associate Professional IT Ops

Assisting users for every technical issue in their day-to-day activities

Cars, Football, Table Tennis

Tom Hardy – Legend Chester Bennington – Linkin Park

Vikings

YouTube

Vladislav Dimitrov

Service Desk Analyst

Sales Expert

Supporting different kind of applications

Martial Arts

The White Tiger

Gomorrah

SAP

Milen Todorov

SRE Engineer

Linux Support Engineer

I am responsible for maintaining, automating, and monitoring infrastructure to ensure optimal performance and reliability.

Cars, Football, Tech

2Pac

The Office (US Version)

Proxmox VE