ABOUT US

Leading the company to success

Interface to the customer and from customer to us. Ensure we fullfill customer needs within given contract parameters and find solutions to make the customer happy 

I'm responsible for the IT stuff in the company. I take care of computer systems and support the employees with their technical problems. 

Identity and account management, preparing knowledge base and process documentation, and onboarding new team members to set them up for success in their roles.

As the Managing Director of FacIT FixIT, I lead a team dedicated to simplifying IT challenges through tailored support and infrastructure engineering services. By offering managed service desk solutions, IT support, and strategic consulting, we ensure smooth operations, aligning technology with business needs to deliver efficiency, quality, and cost savings.

As IT Service desk, I provide technical support to customers on site and remotely. I work towards customer satisfaction and with ability to repair, reinstall and troubleshot technologies like phones, computers, printers, and Software they may be having trouble with. 

• Manage Help Desk tickets in a timely manner
• Respond to customer issues via phone, email and computer chat
• Provide customer assistance.
• Document customer interactions
• Run diagnostics to resolve customer reported issues
• Escalate issues to the next Tier with next level of difficulty
• Install, make changes and repair computer hardware and software
• Follow-up with customers to ensure issues are resolved

I provide hardware and software support for users in northern Europe.

Helping our customers to optimize their IT services and processes through consulting and implementation of technology.

• Support and maintenance of existing customers and acquisition of new customers
• Development and implementation of sales strategies
• Negotiation of offers and contracts with customers
• Identification of customer needs and tailor-made solutions
• Collaboration with technical teams to implement customer projects
• Preparation and presentation of sales documents and technical solutions

Troubleshooting various issues within the Windows and Office ecosystems, as well as end-user hardware and software.

Assisting users with everyday issues from hardware to software.

Assisting users for every technical issue in their day-to-day activities

Supporting different kind of applications

I am responsible for maintaining, automating, and monitoring infrastructure to ensure optimal performance and reliability.