.png)
Our OEM Partners. Global
platforms. Local expertise.
Practical outcomes.
Fit-for-service ITSM & Compliance. Built for the DACH Reality.
FacIT FixIT does not represent random software vendors. We have selected a focused partner ecosystem designed around the real needs of modern IT and compliance teams in the DACH region: service management, asset visibility, automation, governance and regulatory readiness.
​
Each platform brings proven global innovation and significant product R&D. FacIT FixIT adds the local layer — DACH market understanding, legislation knowledge, implementation experience and practical service design.
​
Together, these products help us deliver fit-for-service ITSM and compliance solutions that are not over-engineered, under-scoped or disconnected from operational reality.
​
FacIT FixIT brings together premium global technology partners to help organisations modernise service management, asset visibility and compliance — without forcing complexity where it does not belong.
​
We represent and implement trusted OEM platforms including HaloITSM, Freshworks, Device42 and Kertos. Each brings deep product innovation, global R&D investment and proven capability. FacIT FixIT adds the layer that makes it work locally: DACH market understanding, regulatory awareness, implementation experience and practical service design.
The result is not technology for technology’s sake. It is ITSM and compliance that fits your business, your operating model and your obligations.
Our Partners who have created industry leading software.
“The best product isn’t necessarily the biggest or most complex one. It’s the one that fits the problem, fits the organisation and keeps delivering value long after implementation. That’s why we’re deliberately product-agnostic — we start with what the customer needs, then find the right technology to fix IT.”
​
— Jörg Hesselink, Founder & CEO, FacIT FixIT
Freshworks
AI Powered ITSM
and Intelligent Asset Management
Device42, a Freshworks Company
Discovery, dependency mapping and asset intelligence for confident IT operations.
HaloITSM
All-inclusive ITSM, implemented with clarity.
Kertos
Compliance automation for continuous readiness.
AI-powered ITSM and intelligent asset management, implemented for real operational impact.
Freshservice brings service, asset and operations management together on an AI-powered platform. FacIT FixIT helps organisations configure Freshservice around real service needs — from incidents, requests and change management to CMDB, asset visibility, automation, reporting and intelligent workflows.
Business Outcomes you can expect includes faster service resolution; improved employee experience; reduced tool sprawl; better asset visibility; smarter change and incident decisions; clearer reporting.
Discovery, dependency mapping and asset intelligence for confident IT operations.
Device42 provides deep discovery and dependency mapping across complex hybrid IT environments. FacIT FixIT helps turn that visibility into better ITSM workflows, stronger ITAM, cleaner CMDB foundations, smarter change decisions and improved audit readiness.
You can expect more accurate IT asset data; better CMDB confidence; faster incident investigation; smarter change planning; reduced operational risk; stronger migration and audit support.
All-inclusive ITSM, implemented with clarity.
Halo gives organisations a powerful, all-inclusive ITSM platform. FacIT FixIT helps design, configure and implement Halo around the client operating model, including service desk, self-service, change control, CMDB, asset management and workflow automation.
Faster ticket resolution; better service demand control; improved change and asset visibility; less manual administration; stronger reporting and operational decision-making.
Contact us now
Are you ready to FacIT FixIT?
Whether you are ready to move quickly, need time to explore your options, or simply want to understand where to start, we will meet you where you are. We can go as fast or as slow as you need - listening first, analysing what matters, and helping you take the next practical step with confidence.Let’s face IT, fix IT and build it for the long run.
Compliance automation for continuous readiness.
Kertos helps automate and centralise compliance for European data protection and information security frameworks. FacIT FixIT helps connect this capability to IT, risk, security and service management workflows to improve evidence, ownership and audit readiness.
Do you need reduced compliance administration; faster audit preparation; better evidence visibility; clearer control ownership; stronger compliance and operational alignment?